Optum will email Provider Alerts to announce important information, such as changes within the PBHS, Maryland Department of Health (MDH) announcements, and important regulatory guidance. Providers should register for Provider Alerts by sending an email to: marylandprovideralerts@optum.com. This subject line should read “Provider Alerts” and the provider’s email address should be in the body of the email.
Provider Alerts
- 11-30-20: Update on Assisted Reconciliation Process
- 11-23-20: Thanksgiving Holiday Hours
- 11-23-20: BHA Cultural and Linguistic Competency Online Courses
- 11-20-20: Incedo Provider Portal - Update Scheduled
- 11-20-20: BHA/MedChi Behavioral Health Webinar Series
- 11-20-20: Memo from BHA Deputy Secretary
- 11-20-20: Authorization Requests for ECT Services
- 11-13-20: Incedo Provider Portal - Update Scheduled
- 11-13-20: November Provider Council Presentation
- 11-12-20: Update on Reconciliation Process
- 11-12-20: Delay to Provider Payment
- 11-11-20: UB04 Claims Submission Training
- 11-06-20: Updated COVID-19 Resources and Webinars
- 11-06-20: BHA/MedChi Behavioral Health Webinar Series
- 11-06-20: November BHA Letter from the Deputy Secretary
- 11-06-20: November 2020 Training Calendar
- 11-05-20: Release of Detailed Reconciliation Reports
- 10-30-20: November Provider Council Meeting Invitation
- 10-30-20: Updates to TCM Form
- 10-23-20: Authorization Requests for Residential Rehabilitation Programs (RRP)
- 10-22-20: Use of UA Modifier
- 10-19-20: Dual Check-Write Process
- 10-14-20: Authorization Plans for SUD Residential Treatment
- 10-14-20: Provider Type 54 SUD Residential Services
- 10-09-20: Incedo Provider Portal Update Scheduled
- 10-07-20: Updated COVID-19 FAQs and Resources
- 10-07-20: September BHA Letter from Deputy Secretary (October 7)
- 10-07-20: FAQs for Behavioral Health Partners (updated October 6)
- 10-07-20: FAQs for Opioid Treatment Programs and Buprenorphine Providers (updated October 6)
- 10-06-20: RRP Transitional Visits – Authorization Plan
- 10-06-20: Known Authorization Issues
- 10-02-20: October 2020 Training Calendar
- 10-02-20: Updated COVID-19 FAQs and Resources
- 10-01-20: TCM III and 1915(i) Services Update
- 09-25-20: BHA COVID-19 FAQs and Resources
- 09-25-20: Incedo Provider Portal Update Scheduled
- 09-24-20: Provider Council Meeting – October 9, 2020
- 09-24-20: Supported Employment Authorization Requests
- 09-22-20: New Funding Opportunity and COVID-19 Survey
- 09-17-20: Incedo Provider Portal - Update Scheduled
- 09-15-20: BHA COVID-19 Survey, Protocol, and Resources
- 09-15-20: Survey Letter to Behavioral Health Partners from Dr. Jones
- 09-15-20: COVID-19 Positive Case Reporting Protocol and Reporting Memo
- 09-11-20: September Provider Council Meeting Presentation
- 09-10-20: Claim Denials and Rejections Quick Reference Guide
- 09-04-20: September Behavioral Health Administration Letter
- 09-04-20: New Corrected CMS-1500 Claim Procedure
- 09-04-20: Information on Claims Reconsideration, Grievances and Appeals for Reconciled Claims
- 09-03-20: Incedo Provider Portal - Update Scheduled
- 09-03-20: PRP Frequently Asked Questions and Training Opportunities
- 09-02-20: Update on Tranche Release of Claims
- 09-02-20: Optum Maryland Office Closure – September 7
- 09-01-20: September 2020 Training Calendar
- 09-01-20: New Authorization Plans and Units
- 09-01-20: Update Regarding Medication Management and Therapy Units
- 09-01-20: Provider Funding Opportunity
- 08-31-20: BH COVID-19 Webinar Cancellation
- 08-28-20: Provider Council Meeting – September 11, 2020
- 08-27-20: Extension for Authorization Entry
- 08-14-20: Urgent Authorization Requests
- 08-13-20: DORS ROI
- 08-12-20: Updated Information Regarding Claims Payments
- 08-12-20: Overlapping Authorization Message
- 08-12-20: July 2020 Provider Council Meetings Q&A
- 08-11-20: New Procedure for Auth Closure
- 08-07-20: Updated COVID-19 FAQs and Resources
- 08-07-20: Monthly Provider Letter from BHA Deputy Secretary (August 5)
- 08-07-20: FAQs for Behavioral Health Partners (updated July 31)
- 08-07-20: FAQs for Telehealth (updated July 31)
- 08-07-20: August 2020 Training Calendar
- 08-07-20: Information Regarding Estimated Payments and Claims Payment
- 08-06-20: TBS Fee Schedule Correction
- 08-04-20: Notice of Funding Availability
- 08-03-20: Psychiatric Rehabilitation Program Referrals (PRP-A/PRP-M) Authorization Administrative Denials
- 7-30-20: August Provider Council Meeting Invite
- 07-30-20: Scheduled Release of Backlogged Claims
- 07-30-20: Incedo Provider Portal Update Scheduled
- 07-28-20: Release of Tranche 1 Backlogged Claims
- 07-28-20: FY21 Behavioral Health and ABA Provider Reimbursement Rates
- 07-28-20: Clarification Concerning Respite Services
- 07-28-20: Notice of Funding Availability - New Dates
- 07-24-20: Telehealth, Public Health Emergency Extended
- 07-24-20: Scheduled Release of Backlogged Claims
- 07-24-20: Requesting SUD Residential Treatment
- 07-24-20: Billing Clarification for Medical and Behavioral Health Group Practices
- 07-23-20: Reconciliation Summary Report – Provider Survey
- 07-22-20: Temporary Extension to Authorization Entry
- 07-21-20: Reconciliation Summary Reports
- 07-20-20: Reconciliation of Estimated Payments
- 07-17-20: Estimated Payments Extension
- 07-15-20: Updated COVID-19 FAQs and Resources
- 07-15-20: FAQs for COVID-19 and BHA Partners
- 07-09-20: New Fee Schedules
- 07-08-20: RRP and PRP End Dates Corrected
- 07-08-20: New Procedures for Requesting Corrections to Authorizations
- 07-08-20: New Procedure for Requesting Authorization Closure
- 07-08-20: Updates to Historical Authorizations
- 07-08-20: Updated COVID-19 FAQs and Resources
- 07-08-20: FAQs for Behavioral Health Partners (updated July 7)
- 07-08-20: FAQs for Telehealth (updated July 7)
- 07-08-20: Monthly Provider Letter from BHA Deputy Secretary (July 2)
- 07-07-20: Incedo Provider Portal Helpful Reminders
- 07-02-20: Updated PRA Quick Reference Guide
- 07-02-20: Optum Maryland Office Closure – July 3
- 06-30-20: System Reactivation Confirmed
- 06-30-20: Updates to Authorization Information within Incedo Provider Portal
- 06-30-20: Provider Council Meeting – July 10, 2020
- 06-29-20: Services Requiring the Completion of the DLA-20
- 06-26-20: July 2020 Training Calendar
- 06-26-20: Medical Necessity Criteria for Psychiatric Rehabilitation Programs
- 06-25-20: Incedo Provider Portal User Testing Progress
- 06-25-20: Incedo Provider Portal Update Scheduled
- 06-24-20: FAQs for Telehealth (Updated June 23)
- 06-24-20: FAQs for Behavioral Health Partners (Updated June 23)
- 06-24-20: Letter from Dr. Aliya Jones to nursing home administrators
- 06-23-20: Authorization Entry - Diagnosis Entry Field
- 06-23-20: Incedo System Reactivation
- 06-23-20: Authorization Requirements Frequently Asked Questions
- 06-18-20: Incedo Provider Portal Update
- 06-16-20: Incedo System Reactivation
- 06-13-20: Status of Authorization Requirements
- 06-12-20: June Provider Council Meeting Presentation
- 06-10-20: Letter on Behavioral Health Telehealth Update
- 06-05-20: Authorization Requests for MH Residential Crisis With or without a Bed Hold
- 06-05-20: Authorization Requests for Residential Rehabilitation Programs (RRP) MH Residential Bed Hold
- 06-05-20: FAQs for Behavioral Health Partners (updated June 4)
- 06-05-20: FAQs for Opioid Treatment Programs and Buprenorphine Providers (updated June 4)
- 06-05-20: Letter from BHA Deputy Secretary
- 06-02-20: June 2020 Provider Training Calendar
- 06-02-20: Update to Incedo Provider Portal
- 06-01-20: Maryland Medical Assistance Program: Substance Use Disorder Transmittal No. 28
- 06-01-20: PT 27-20 Coverage of Buprenorphine Injection (Revised May 13, 2020)
- 05-29-20: Incedo Provider Portal Update Scheduled
- 05-29-20: Provider Council Meeting – June 12, 2020
- 05-29-20: May 2020 Provider Council Meeting Q&A
- 05-29-20: Hospital-Based Outpatient Programs During COVID-19
- 05-29-20: Clarification on UB-04 Billing Guidelines - Multiple Services for the Same Revenue Code
- 05-26-20: Information about the Behavioral Health System Survey from BHA Deputy Secretary, Dr. Aliya Jones
- 05-26-20: FAQs for Behavioral Health (Updated May 26)
- 05-26-20: FAQs for Telehealth (Updated May 26)
- 05-19-20: Incedo Provider Portal Update Scheduled
- 05-19-20: Provider Calls and Webinars
- 05-19-20: Recovery and Wellness Support Resources
- 05-19-20: Important Estimated Payment Update
- 05-18-20: PRP Training Series: "Overview of Psychiatric Rehabilitation"
- 05-15-20: Provider Remittance Advice Quick Reference Guide
- 05-15-20: FAQs for COVID-19 and Behavioral Health Administration Partners (updated May 14)
- 05-15-20: New On-Demand Incedo Provider Portal Training Videos
- 05-13-20: Incedo Provider Portal - Known Issues
- 05-13-20: Reconciliation Frequently Asked Questions
- 05-12-20: FAQs for COVID-19 and Behavioral Health Administration Partners
- 05-11-20: Error in Summary Reconciliation Reports
- 05-08-20: FAQs for Behavioral Health Partners (updated May 7)
- 05-08-20: FAQs for Telehealth (updated May 7)
- 05-07-20: Estimated Payments Reconciliation Training Video Part 2
- 05-06-20: Reconciliation Summary Reports
- 05-05-20: Recovery and Wellness Support Resources (updated May 4)
- 05-05-20: FAQs for Telehealth (updated May 4)
- 05-04-20: CANCELED: May Provider Council Meeting
- 05-04-20: May 2020 Training Calendar Posted
- 05-01-20: Estimated Payments Reconciliation Quick Reference Guide
- 05-01-20: Letter from BHA Deputy Secretary Aliya Jones
- 05-01-20: Recovery and Wellness Support Resources
- 04-29-20: Incedo Provider Portal Update
- 04-28-20: FAQs for Behavioral Health Partners (updated April 27)
- 04-28-20: FAQs for Telehealth (updated April 27)
- 04-27-20: Estimated Payments Reconciliation Provider Training Video
- 04-27-20: Provider Council Meeting - May 8, 2020
- 04-24-20: FAQs for Behavioral Health Partners (updated April 23)
- 04-24-20: FAQs for Telehealth (updated April 23)
- 04-24-20: April 2020 Provider Council Meeting Q&A
- 04-22-20: Authorization Grace Period
- 04-21-20: FAQs for Behavioral Health Partners (updated April 20)
- 04-21-20: Virtual Recovery and Wellness Support Resources (includes an updated list of self-help and other support for those seeking or on recovery) (updated April 17)
- 04-17-20: Optum Maryland New Provider Alert System
- 04-17-20: Invitation to recurring provider-specific informational calls
- 04-17-20: FAQs for Telehealth (updated April 16)
- 04-17-20: FAQs for Behavioral Health Partners (updated April 16)
- 04-16-20: Important Estimated Payment & Reconciliation Timelines for Providers
- 04-16-20: Incedo Provider Portal Update
- 04-15-20: Telehealth Guidance for SUD Residential Treatment Services (April 15)
- 04-15-20: Telehealth Guidance for SUD Intensive Outpatient Program (IOP) (April 15)
- 04-15-20: Deaf and Hard of Hearing Communications resource (April 13)
- 04-14-20: FAQs for Behavioral Health Partners (updated April 14)
- 04-14-20: FAQs for Telehealth (updated April 13)
- 04-14-20: FAQs for OTPs (updated April 13)
- 04-14-20: New guidance non-emergency medical transportation (NEMT) for Maryland Medicaid beneficiaries (April 9)
- 04-10-20: Mental Health PSAs for download (April 10)
- 04-10-20: Virtual Recovery and Wellness Support Resources (updated April 6)
- 04-10-20: Managing Suicide Risk via Telehealth (April 6)
- 04-10-20: FAQs for Behavioral Health Partners (updated April 9)
- 04-10-20: FAQs for Telehealth (updated April 9)
- 04-07-20: Incedo Provider Portal Update
- 04-07-20: Guidance for SUD Residential Treatment Programs (April 7)
- 04-07-20: FAQs for Behavioral Health Partners (updated April 7)
- 04-07-20: FAQs for Opioid Treatment Programs (updated April 7)
- 04-07-20: FAQs for Telehealth (updated April 7)
- 04-04-20: UPDATE: Incedo Provider Portal Release Postponed
- 04-03-20: Advice for Submitting Uninsured Requests
- 04-03-20: April 2020 Provider Training Schedule
- 04-03-20: FAQs for Behavioral Health Partners (updated April 3)
- 04-03-20: FAQs for Opioid Treatment Programs (updated April 3)
- 04-03-20: FAQs for Telehealth (updated April 3)
- 04-01-20: Provider Council Meeting - April 17, 2020
- 04-01-20: Telephone Services Authorized During State of Emergency for Supported Employment (April 1)
- 04-01-20: UPDATED guidance on Non-Emergency Medical Transportation (NEMT) (March 31)
- 04-01-20: Signature-less Deliveries of Pharmaceuticals (March 31)
- 04-01-20: Acute Hospitals Waiver of Requirement for the Concurrent Review Process (April 1)
- 03-31-20: Guidance for Assertive Community Treatment (ACT) and Mobile Treatment Services Teams
- 03-31-20: Letter from BHA Deputy Director Aliya Jones: Thank you to providers and action steps for our community
- 03-31-20: FAQs for Telehealth (updated March 31)
- 03-31-20: FAQs for Opioid Treatment Programs (updated March 31)
- 03-31-20: FAQs for Behavioral Health Partners (updated March 31)
- 03-31-20: COVID-19: Temporary Waiver of Premium Payments for Employed Individuals with Disabilities and Maryland Children's Health Program Premium
- 03-30-20: Updated COVID-19 Guidance for Therapeutic Group Homes and Residential Treatment Centers
- 03-29-20: Historical Authorization Load: Phase 2
- 03-28-20: Incedo Provider Portal Release 5.7
- 03-27-20: Maryland Medicaid NEMT Guidance No. 2 (March 24)
- 03-27-20: Maryland Medicaid NEMT Guidance No. 1 (March 18)
- 03-27-20: FAQs: Coronavirus Disease 2019 (COVID-19) and Opioid Treatment Programs (OTP)
- 03-27-20: FAQs: Coronavirus Disease 2019 (COVID-19) and Behavioral Health Administration Partners
- 03-27-20: FAQs: Coronavirus Disease 2019 (COVID-19) and Telehealth
- 03-26-20: Telephone Services Authorized During State of Emergency for Mobile Treatment and ACT Services
- 03-24-20: Extension of License Notice (March 14)
- 03-24-20: Follow-up Guidance on Telehealth (March 24)
- 03-24-20: FAQs for Opioid Treatment Programs (updated March 23)
- 03-24-20: FAQs for Behavioral Health Partners (updated March 23)
- 03-21-20: Telehealth Services Authorized for Psychiatric Rehabilitation Programs (PRP)
- 03-21-20: Telephone Services Authorized for Behavioral Health Services
- 03-21-20: Telephone Services Authorized for General Health Care Services
- 03-20-20: FAQs: COVID-19 and Behavioral Health Administration Partners
- 03-19-20: Reconciliation for Weekly Estimated Payments
- 03-19-20: Guidance for Recovery Residences and Residential Rehabilitation Programs
- 03-18-20: Supported Employment Provider Type - Billing
- 03-18-20: Therapeutic Behavioral Services CPT Code Change
- 03-18-20: OMHC Authorization Requests - Issue Resolved
- 03-17-20: Telehealth Services in Response to COVID-19 (ABA Providers)
- 03-16-20: COVID-19 Personal Protective Equipment
- 03-13-20: March 13 Provider Council Meeting Presentation
- 03-13-20: Provider Alert - Beacon Historical Authorizations
- 03-13-20: Incedo Provider Portal Enhancements - Release 5.6
- 03-12-20: COVID-19 #1: Temporary Expansion of Medicaid Regulations to Permit Delivery of Telehealth Services to the Home to Mitigate Possible Spread of Novel Coronavirus ("COVID-19")
- 03-10-20: Provider Council Meeting: Change of Format
- 03-06-20: Electronic Verification Requirements Reminder
- 03-03-20: Information about COVID-19 and the Behavioral Health Response
- 02-27-20: Important Information for Behavioral Health Providers of Outpatient Services
- 02-26-20: March Training Schedule
- 02-19-20: Clarification on the Weekly Estimated Payments Process
- 02-11-20: Registration and Token Process
- 02-07-20: February Training Schedule
- 02-06-20: Provider Council Meeting Update - February 2020
- 02-05-20: Estimated Payments and EFT
- 02-04-20: Provider Council Meeting - February 2020
- 01-31-20: Estimated Weekly Payments to ABA Providers
- 01-30-20: Authorization Grace Period Extension
- 01-27-20: Estimated Weekly Payments to Providers
- 01-24-20: Quick Reference Guide for Adding Attachments in Incedo Provider Portal
- 01-23-20: Important Message from Health Secretary Neall on Provider Payments
- 01-14-20: Revised January Training Dates
- 01-13-20: Provider Frequently Asked Questions (FAQs)
- 01-11-20: Claims Status Review
- 01-10-20: Authorization Issues
- 01-10-20: Payspan EFT Registration
- 01-09-20: Off-Cycle Payment Information
- 01-07-20: ACTION REQUIRED - Please complete the Optum Maryland Survey
- 01-06-20: ACTION REQUIRED - Please complete the Incedo Registration
- 01-06-20: January Provider Council Cancellation
- 01-04-20: Incedo Provider Portal is Available
- 01-03-20: MDRN Initial 60 Day Housing Request
- 12-31-19: MDRN Update - Non-recovery Housing Services
- 12-31-19: Optum Call Center Information
- 12-31-19: Optum Maryland Introduction
- 12-26-19: Important – ASO Transition Updates and Reminders
- 12-26-19: Beacon – P.O. Box Mail
- 12-23-19: Test of Optum Provider Alert System
- 12-20-19: Optum Provider Alert - Surveys and Tokens
- 12-16-19: Provider Registration Update
- 12-16-19: Billing and Claims Companion Guides
- 12-13-19: Provider Registration Tokens
- 12-11-19: Provider Council Meeting Reminder- December 2019
- 12-11-19: Optum Important Reminders
- 12-11-19: Payment Delay – Check Run Week of December 10, 2019
- 12-10-19: Important Transition Dates Reminder
- 12-06-19: Systems Availability – 12-13-19
- 12-06-19: Updated ASO Transition FAQs
- 12-05-19: Optum Maryland Quick Reference Guide
- 12-04-19: Systems Availability – 12-07-19 - Reminder
- 12-04-19: Revised – Training Schedule, New Information & Reminders
- 12-04-19: Payment Delay – Check Run Week of December 3, 2019
- 12-03-19: Re-Tooling of Optum Trainings
- 12-02-19: Corrected – Billing & Training Updates
- 11-27-19: Optum Maryland Provider Survey
- 11-27-19: November Provider Council Minutes
- 11-26-19: Optum Billing & Training Updates
- 11-25-19: Update - Provider Council Meeting – December 2019
- 11-25-19: Systems Availability – 12-07-19
- 11-25-19: Provider Council Meeting – December 2019
- 11-22-19: Service-Application Impacted - EDI-FileConnect
- 11-22-19: January 2020 Final ASAM Training Registration
- 11-22-19: Avaya Phone System Availability for 11.23.19
- 11-22-19: Residential Service Fee Schedule Updates
- 11-20-19: Psychiatric Rehabilitation Program (PRP) Reconciliation
- 11-19-19: PT 14-20 Claims Submission (Update to Transmittal PT 06-20)
- 11-15-19: Optum As New Behavioral Health ASO for Maryland
- 11-13-19: Systems Availability – 11-15-19
- 11-13-19: Systems Availability – 11-13-19
- 11-08-19: ASO Transition Key Information
- 11-07-19: Correction Release of Information for MCOs
- 11-07-19: Correction Mental Health History and Physical Exams
- 11-05-19: Correction Optum Provider Training Schedule
- 11-04-19: Optum Provider Training Schedule
- 10-30-19: Updated Provider Council Meeting November 2019
- 10-29-19: Systems Availability 11-02-19
- 10-23-19: Payment Delay Check Run Week of Oct-22-2019
- 10-22-19: Systems Availability for Oct-28-2019
- 10-16-19: American Society of Addiction ASAM Training
- 10-15-19: Payment Delay Check Run Week of Oct-15-2019
- 10-11-19: PBHS UPDATED ADMINISTRATIVE SERVICE ORGANIZATION VENDOR CHANGE
- 10-10-19: Provider Council Meeting Reminder October 2019
- 10-09-19: Fall 2019 Provider Training Schedule
- 10-08-19: Payment Delay Check Run Week of Oct-8-2019
- 10-04-19: Updated2 Transition Mailbox
- 10-04-19: Updated2 ICD 10 DX Code List
- 10-03-19: Updated ICD 10 DX Code List
- 10-03-19: Systems Availability 10-05-19
- 09-30-19: Provider Council Update October 2019
- 09-30-19: Provider Council October 2019
- 09-26-19: Payment Delay Check Run Week of 09-24-19
- 09-13-19: Systems Availability for 09-20-19
- 09-11-19: September Provider Council Agenda 09-13-19
- 09-05-19: Update Transition Mailbox
- 09-05-19: Transition Mailbox
- 09-04-19: Systems Availability 09-07-19
- 08-28-19: Provider Council Meeting September 2019
- 08-09-19: Systems Availability 08-09-19
- 08-08-19: Updated Summer 2019 Provider Training Schedule
- 08-08-19: July Provider Council Minutes 07-12-19
- 08-08-19: August Provider Council Agenda 08-09-19
- 08-05-19: Updated Provider Council Meeting August 2019
- 07-24-19: Provider Council Meeting August 2019
- 07-17-19: Payment Delay Check Run 07-16-19
- 07-11-19: May Provider Council Minutes 05-10-19
- 07-11-19: July Provider Council Agenda 07-12-19
- 07-11-19: History and Physical Examinations
- 07-03-19: Systems Availability 07-06-19
- 07-02-19: Summer 2019 Training Schedule
- 06-25-19: Provider Council Meeting July 2019
- 06-21-19: Holiday Closings July 4th
- 06-19-19: Systems Availability 06-21-19
Disclaimer: Although the data contained on this page originates from sources believed to be reliable, no warranty expressed or implied is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. This page provides this information on an "as is" basis. Information contained within these documents may be outdated and should not be relied upon.