Update on Cyber issue with Change Healthcare
- Change Healthcare is experiencing a cyber security issue and our experts are working to address the matter.
- Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to.
- We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
- We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect.
- The disruption was resolved by end of day on 2/23/24.
- Additionally, InfoMC also has confirmed that for Optum Maryland, including claims processing, InfoMC does not use Change Healthcare services. This means that there is no known impact to claims processing at this time.
Optum Maryland
Optum Maryland gives care to people served by the Maryland Department of Health (MDH), Behavioral Health Administration (BHA). We invite you to look through this site to see the many ways we can serve you. If you are a person or a family member seeing a MDH/BHA provider, you can access relevant information with the touch of a finger:
Services: Find out more about the many recovery-oriented services that MDH/BHA funds through local mental health centers!
About Us: Learn more about the MDH/BHA and Optum Maryland partnership. Find out what that means for you!
News and Events: Stay up-to-date on upcoming Maryland mental health news, training and events. MDH/BHA and Optum Maryland offer education and community events.
The website has sections for participants and families as well as providers of mental health services. Click on either the “Participants and Families” or the “Providers” tab to see the information that applies to you. Check the website often as it continues to grow to better serve you!
In the Spotlight
- The next Provider Council Meeting will be held on Friday, December 13, at 10:00 a.m., EDT. Click here to register for this meeting.
News & Events
- Optum Maryland Chief Medical Officer Dr. Steve Daviss will hold his last Wednesday “office hours” call on November 20, 2024, at 12 noon, EST. This call will not be held again following November 20th. Providers are welcome to join this call to ask questions about clinical-related matters for mental health and SUD issues. Click here for meeting information and how to join.
During Business Hours: Monday - Friday, 8:00 AM - 6:00 PM EST (Crisis line available 24/7)
Participant Questions and Help to Find a Provider Call Toll-Free:
(800) 888-1965, TTY 711
Monday - Friday: 8:00 AM to 6:00 PM EST
All Providers: Questions, Referrals, Crisis Calls:
(800) 888-1965, TTY 711
Monday - Friday: 8:00 AM to 6:00 PM EST
Outside of Business Hours (evenings, weekends, holidays)
Maryland Suicide and Crisis Lifeline:
9-8-8 (Available 24/7)
Optum Crisis Line Available 24/7:
(800) 888-1965, TTY 711
Optum Nondiscrimination Notice and Language Services, see here.
You have the right to get help and information in your language at no cost. To request an interpreter, call (800) 888-1965.