Skip To Content

Key Services

The Maryland Department of Health (MDH) funded mental health centers offer a wide variety of services. Below, you will find a listing of some key services. Many more are available. You can work with your local mental health center to find which ones, available in your area, are the best fit for you at this time. To find out more, you may contact Optum Maryland.

Call: 800-888-1965, TTY 711

In order to participate in services that fit, you are not required to participate in additional services that are not clinically indicated for you. You may decline to participate in individual services. You are a partner in planning your care.


Assertive Community Treatment (ACT) and Mobile Treatment Services

Case Management

Community Support

Core Service Agencies (CSA)

Crisis Intervention

Supported Employment

Psychiatric Rehabilitation Programs (PRP)

Therapy and Counseling


This intense service can help you if you are at a point where you have a high risk of frequent hospitalizations, jail or homelessness. ACT is designed as a short term way to get you back on track toward your goals while staying in the community and to help you reach a less intense level of service.

Case management can connect you with the services you may need. This can be especially helpful when you are moving from a hospital or nursing home into the community. Mental health center staff can help you to find medical, child welfare, employment and other services you might need to live independently.

This is support provided more in the community than at the mental health center. It can help you put skills you have learned into practice so you can live, work, learn and participate fully in your own community.

CSAs provide the links participants may need. The CSA is responsible for planning, managing, and monitoring public mental health services at the local level. The CSA is under the Secretary of the Department of Health and Behavioral Health and is an agent of county government. The CSA assures that a complete range of services is available, accessible and affordable. Please see the CSA list.

If you are experiencing a mental health crisis, your mental health center can help you to reduce symptoms, stabilize, and get back to feeling safe. For more information on what you can do to prevent and prepare for a crisis, see pages 30-34.

These services can help you prepare to work, find a competitive job, and receive support in the workplace, if you choose. In addition, leaving or losing a position can be a growing experience that will help you prepare for your next job. Wherever you are in your career, these supports can help you continue to succeed.

This service is provided in your mental health center building. You can think of PRP as a classroom for building skills to help you live, work, learn, and participate fully in your community.

This service involves treatment by a licensed clinician. He/she may help you to make changes in your feelings, thoughts, or actions. You may meet with the therapist face to face as an individual or with your family depending on your needs.

During Business Hours: Monday - Friday, 8:00 AM - 6:00 PM EST (Crisis line available 24/7)

Participant Questions and Help to Find a Provider Call Toll-Free:
(800) 888-1965, TTY 711
Monday - Friday: 8:00 AM to 6:00 PM EST

All Providers: Questions, Referrals, Crisis Calls:
(800) 888-1965, TTY 711
Monday - Friday: 8:00 AM to 6:00 PM EST

Outside of Business Hours (evenings, weekends, holidays)

Maryland Suicide and Crisis Lifeline:
9-8-8 (Available 24/7)

Optum Crisis Line Available 24/7:
(800) 888-1965, TTY 711