Contact Us
Hours: Monday - Friday, 8:00 a.m. to 6:00 p.m.
Address: Send postal mail to the following address:
- Checks and Financial Correspondence only:
Optum Maryland
P.O. Box 30532
Salt Lake City, UT 84130
- Claims, Grievances Complaints and all other NON FINANCIAL related correspondence:
Optum Maryland
P.O. Box 30531
Salt Lake City, UT 84130
Key Phone Numbers:
Please click the drop-down icon to view contact information.
Toll-free number: 1-800-888-1965, TTY 711 - Providers should press two and follow prompts
Example inquiry reasons:
- Appeals Receipt Inquiry (Business Hours)
- Appeals Status/Education (Business Hours)
- Claim Receipt Inquiry (Business Hours)
- Claim Processing/Payment Status (Business Hours)
- Request for Claim Reprocessing/Adjustment (Business Hours)
- Claim Escalation/Complex Claim (Business Hours)
- Complaints (Business Hours)
- Authorization Status (Business Hours)
- Request for After Hours Admit Reference Number (After Hours)
- Participant Eligibility Verification (Business Hours)
1-855-293-5407
1-844-913-0799
*Please use this fax only if you are submitting supporting documentation to appeal a claims denial.
1-844-463-7768
1-855-642-8572
1-866-710-1447
Email Addresses:
Please click the drop-down icon to view contact information.
How to contact:
omd_providerregistration@optum.com
Example inquiry reasons for contacting this email address:
- Token expires or questions about a token
When contacting this email address, please include the following information in the body of the email alongside your provider issue:
- Full name
- Email address
- Organization name
- TIN
- NPI
- Direct phone number (please include extension if applicable)
*To obtain a token, please click here to complete the provider survey.
View the Token Registration Guide to initiate the registration process.
How to contact:
Example inquiry reasons for contacting this email address:
- Questions related to accessing the Incedo Provider Portal
- Incedo Provider Portal password resets
When contacting this email address, please include the following information in the body of the email alongside your provider issue:
- Incedo Username
- Your full name
- Direct phone number (please include extension if applicable)
- Email address
How to contact:
Example inquiry reasons for contacting this email address:
- Issues with uploading 837s into the Incedo Provider Portal
- Technical questions about electronic claims submission
When contacting this email address, please include the following information in the body of the email alongside your provider issue:
- Full name
- Organization name
- TIN
- NPI
- Direct phone number (please include extension if applicable)
How to contact:
Example inquiry reasons for contacting this email address:
*Please contact the call center for general claims inquiries.
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When contacting this email address, please include the following information in the body of the email alongside your provider issue:
- Full name
- Organization name
- Email address
- TIN
- NPI
- Direct phone number (please include extension if applicable)
- Detailed claim number(s)
- Dates of service
- Payment information - ex: payment number, check information
How to contact:
marylandproviderrelations@optum.com
Example inquiry reasons for contacting this email address:
- Provider Council Meeting questions
- Assistance with MDH’s provider enrollment
- Assistance navigating the eligibility, pre-authorization process and claims payment process
- Assistance in determining whether services proposed are eligible for reimbursement under Medicaid/BHA
- Help resolving claims problems and open issues
- Questions about the grievance and appeals processes for providers
- Assistance with completing and understanding authorization requirements
When contacting this email address, please include the following information in the body of the email alongside your issue:
- Full name
- Organization name
- Email address
- TIN
- NPI
- Direct phone number (please include extension if applicable)
- Claim or authorization number(s)
How to contact:
marylandproviderrelations@optum.com (Please write "Provider Alerts" in the email subject line)
Example inquiry reason for contacting this email address:
- Register an email address to receive Provider Alerts from Optum Maryland
*We recommend providers to only send inquires to the appropriate designated email address to ensure that Optum Maryland efficiently serves you. Please note that submitting inquiries to an email address not designated for a specific issue may delay a response.
We look forward to serving you.