Contact Us

Toll-free number: 1-800-888-1965, TTY 711 - Providers should press two and follow prompts

Example inquiry reasons:

• Appeals Receipt Inquiry (Business Hours)
• Appeals Status/Education (Business Hours)
• Claim Receipt Inquiry (Business Hours)
• Claim Processing/Payment Status (Business Hours)
• Request for Claim Reprocessing/Adjustment (Business Hours)
• Claim Escalation/Complex Claim (Business Hours)
• Complaints (Business Hours)
• Authorization Status (Business Hours)
• Request for After Hours Admit Reference Number (After Hours)
• Participant Eligibility Verification (Business Hours)

1-855-293-5407

1-844-913-0799

*Please use this fax only if you are submitting supporting documentation to appeal a claims denial.

1-844-463-7768

1-855-642-8572

1-866-710-1447

How to contact: 

omd_providerregistration@optum.com

Example inquiry reasons for contacting this email address:

• Token expires or questions about a token

When contacting this email address, please include the following information in the body of the email alongside your provider issue:

• Full name
• Email address
• Organization name
• TIN
• NPI
• Direct phone number (please include extension if applicable)

*To obtain a token, please click here to complete the provider survey. 

How to contact: 

omd_incedo_admin@optum.com

Example inquiry reasons for contacting this email address:

• Questions related to accessing the Incedo Provider Portal
• Incedo Provider Portal password resets 

When contacting this email address, please include the following information in the body of the email alongside your provider issue:

• Incedo Username
• Your full name
• Direct phone number (please include extension if applicable)
• Email address

How to contact:

omd_edisupport@optum.com

Example inquiry reasons for contacting this email address:

• Issues with uploading 837s into the Incedo Provider Portal 
• Technical questions about electronic claims submission 

When contacting this email address, please include the following information in the body of the email alongside your provider issue:

• Full name
• Organization name
• TIN
• NPI
• Direct phone number (please include extension if applicable)

How to contact:

maryland.provpymt@optum.com

When contacting this email address, please include the following information in the body of the email alongside your provider issue:

• Full name
• Organization name
• Email address
• TIN
• NPI
• Direct phone number (please include extension if applicable)
• Detailed claim number(s)
• Dates of service
• Payment information - ex: payment number, check information

How to contact:

marylandproviderrelations@optum.com

Example inquiry reasons for contacting this email address:

• Provider Council Meeting questions
• Assistance with MDH’s provider enrollment  
• Assistance navigating the eligibility, pre-authorization process and claims payment process
• Assistance in determining whether services proposed are eligible for reimbursement under Medicaid/BHA
• Help resolving claims problems and open issues  
• Questions about the grievance and appeals processes for providers
• Assistance with completing and understanding authorization requirements 

When contacting this email address, please include the following information in the body of the email alongside your issue:

• Full name
• Organization name
• Email address
• TIN
• NPI
• Direct phone number (please include extension if applicable)
• Claim or authorization number(s)  

When leaving a voicemail for the Provider Relations team, please speak slowly and include the following information:

• Provider group name
• Provider name
• Direct phone number (please include extension if applicable)
• Email address
• TIN and NPI
• Brief description of your concern
• If it's a claims issue, please leave claims number

How to contact:

marylandprovideralerts@optum.com

Example inquiry reason for contacting this email address:

• Register for Provider Alerts