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Pharmacy Program

Learn more about the Medicaid Pharmacy Program, prior authorizations and additional pharmacy information here.

Calls are accepted from 8:00 a.m. to 5:00 p.m. Monday through Friday.  Callers may leave a message before or after hours and on weekends and holidays.  Pharmacy staff will return calls on the next business day

1-800-492-5231

  • Medicaid Pharmacy Program Recipient Access Hotline
  • Local Baltimore Metropolitan area callers may dial 410-767-5800

1-855-283-0876

  • The Antipsychotic Peer Review Center
  • To precertify antipsychotics for children

1-800-932-3918

  • The Provider number to the Maryland Pharmacy program

1-800-492-5231

  • The Consumer number to the Maryland Pharmacy program

During Business Hours: Monday - Friday, 8:00 AM - 6:00 PM EST (Crisis line available 24/7)

Participant Questions and Help to Find a Provider Call Toll-Free:
(800) 888-1965, TTY 711
Monday - Friday: 8:00 AM to 6:00 PM EST

All Providers: Questions, Referrals, Crisis Calls:
(800) 888-1965, TTY 711
Monday - Friday: 8:00 AM to 6:00 PM EST

Outside of Business Hours (evenings, weekends, holidays)

Participant Crisis Hotline and Help to Find a Provider:
2-1-1 Press 1 (Available 24/7)

Optum Crisis Line Available 24/7:
(800) 888-1965, TTY 711