Providers can request a copy of the Claim Lifecycle Report by emailing maryland.provpymt@optum.com. Please include your provider name, TIN, NPI(s), contact name and phone number.
SUD providers and mental health providers who deliver substance use treatment to a participant are reminded to ensure that participants have had the opportunity to sign the Managed Care Organization (MCO) ROI form. Signed and scanned forms should be uploaded into the Documents section of the participant’s file in IPP.
Optum Maryland
Optum Maryland gives care to people served by the Maryland Department of Health (MDH), Behavioral Health Administration (BHA). We invite you to look through this site to see the many ways we can serve you. If you are a person or a family member seeing a MDH/BHA provider, you can access relevant information with the touch of a finger:
Services: Find out more about the many recovery-oriented services that MDH/BHA funds through local mental health centers!
About Us: Learn more about the MDH/BHA and Optum Maryland partnership. Find out what that means for you!
News and Events: Stay up-to-date on upcoming Maryland mental health news, training and events. MDH/BHA and Optum Maryland offer education and community events.
The website has sections for participants and families as well as providers of mental health services. Click on either the “Participants and Families” or the “Providers” tab to see the information that applies to you. Check the website often as it continues to grow to better serve you!
In the Spotlight
- The next Provider Council Meeting will be held on Friday, October 13th at 10:00 a.m. EDT. A registration link will be posted at the beginning of the month.
Baltimore City Providers: On Monday, September 18, 2023, a Community Overdose Action Town Hall event will be held at the Enoch Pratt Free Library in Baltimore. Please click here to view full details
News & Events
WEBINAR: ASAM Criteria in the SUD Residential Setting
The Maryland Department of Health and Optum Maryland are hosting a series of three meetings to discuss the ASAM Criteria and how these standards apply in residential settings.
PLEASE NOTE: The third webinar originally scheduled for September 27 has been rescheduled to Wednesday, October 18, at 2:00 - 3:30 pm, EDT. Please click here to register for this webinar. Providers who registered for the September 27 webinar will receive a cancelation email and will need to re-register for October 18.
- The first of these webinars was held on July 26, 2023, and a recording can be viewed here.
- The second webinar was held on August 30. Please view the recording here.
- Presentation Recording (Overview of PRP. This video is split up in chapters for easy viewing. Click on the magnifying glass on the top right corner to easily jump from topic to topic.)
- Incedo Forms Demonstration (demonstration of updated PRP forms)
- Functional Impairments (In a video quiz format)
During Business Hours: Monday - Friday, 8:00 AM - 6:00 PM EST (Crisis line available 24/7)
Participant Questions and Help to Find a Provider Call Toll-Free:
(800) 888-1965, TTY 711
Monday - Friday: 8:00 AM to 6:00 PM EST
All Providers: Questions, Referrals, Crisis Calls:
(800) 888-1965, TTY 711
Monday - Friday: 8:00 AM to 6:00 PM EST
Outside of Business Hours (evenings, weekends, holidays)
Maryland Suicide and Crisis Lifeline:
9-8-8 (Available 24/7)
Optum Crisis Line Available 24/7:
(800) 888-1965, TTY 711
Optum Nondiscrimination Notice and Language Services, see here.
You have the right to get help and information in your language at no cost. To request an interpreter, call (800) 888-1965.