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Providers can request a copy of the Claim Lifecycle Report by emailing marylandprovpymt@optum.comPlease include your provider name, TIN, NPI(s), contact name and phone number.

SUD providers and mental health providers who deliver substance use treatment to a participant are reminded to ensure that participants have had the opportunity to sign the Managed Care Organization (MCO) ROI form. Signed and scanned forms should be uploaded into the Documents section of the participant’s file in IPP.

Optum Maryland

River Side

Optum Maryland gives care to people served by the Maryland Department of Health (MDH), Behavioral Health Administration (BHA). We invite you to look through this site to see the many ways we can serve you. If you are a person or a family member seeing a MDH/BHA provider, you can access relevant information with the touch of a finger:

Services: Find out more about the many recovery-oriented services that MDH/BHA funds through local mental health centers!

About Us: Learn more about the MDH/BHA and Optum Maryland partnership. Find out what that means for you!

News and Events: Stay up-to-date on upcoming Maryland mental health news, training and events. MDH/BHA and Optum Maryland offer education and community events.

Deaf and Hard of Hearing Virtual Stakeholder Meetings: The Policy and Procedures subcommittee of the Behavioral Health Administration will host five regional stakeholder meetings to share information on PBHS services available and to obtain input from stakeholders on how to enhance public behavioral services for individuals who are deaf and hard of hearing in Maryland. Please click here for full details. 

The website has sections for participants and families as well as providers of mental health services. Click on either the “Participants and Families” or the “Providers” tab to see the information that applies to you. Check the website often as it continues to grow to better serve you!


In the Spotlight

  • The February Provider Council Meeting will be held on Friday, February 10th at 10:00 am EST. The link to register for this meeting will be posted at the beginning of the month.

News & Events

  • CHAMPION-ECHO is an educational research project aiming to increase prescriber knowledge and competence in using clozapine. Learn more here
Maryland Department of Health

During Business Hours: Monday - Friday, 8:00 AM - 6:00 PM EST (Crisis line available 24/7)

Participant Questions and Help to Find a Provider Call Toll-Free:
(800) 888-1965, TTY 711
Monday - Friday: 8:00 AM to 6:00 PM EST

All Providers: Questions, Referrals, Crisis Calls:
(800) 888-1965, TTY 711
Monday - Friday: 8:00 AM to 6:00 PM EST

Outside of Business Hours (evenings, weekends, holidays)

Maryland Suicide and Crisis Lifeline:
9-8-8 (Available 24/7)

Optum Crisis Line Available 24/7:
(800) 888-1965, TTY 711